Shipping policy
Thank you for choosing Natures Herb as your preferred supplier of natural and organic products. We are committed to providing you with the best possible customer experience, including prompt and reliable shipping services. Please read our shipping policy below to understand how we handle shipping and delivery of your orders.
UK Mainland Shipping
Free Shipping to UK Mainland on all orders.
All items will be shipped within 24-hours of purchase via Royal Mail 1st class delivery and should arrive within 1-2 days of dispatch.
If your item has not arrived within 10-working days, please contact us so we can resolve the issue.
International Shipping
All items will be shipped within 24-hours of purchase via Royal Mail International Tracked & Signed and should arrive within 10-15 days of dispatch. Signed only option will be selected if tracked service is not available to your location.
If your item has not arrived within 10-working days, please contact us so we can resolve the issue.
Delivery Times
Delivery times will vary depending on your chosen shipping method and your location. Please note that we cannot guarantee delivery times for any shipping option, as delivery times are determined by the carrier and are subject to factors outside of our control.
Order Tracking
If your order has been shipped via a tracked service, you will receive a shipping confirmation email containing your tracking information. You can track your order by clicking on the tracking link provided in the email.
Damaged or Lost Shipments
We take great care in packaging and shipping our products to ensure they arrive safely. However, if your order arrives damaged or is lost in transit, please contact us so we can initiate a claim with the carrier.
Returns
Please refer to our return policy for information on how to return products.
If you have any questions or concerns regarding our shipping policy, please contact us and we will be happy to assist you. Thank you for choosing Natures Herb as your trusted source for natural and organic products.